Noise
Chorley Council investigates noise problems such as:
- persistent loud music from both domestic and commercial premises
- barking dogs
- sounding alarms
When noise from a neighbour becomes a nuisance, we suggest you approach the neighbour first to speak with them about it. This usually resolves the problem quickly and is a better long- term solution.
- tell the person concerned that noise coming from their property is causing a problem as they may be unaware of this
- please ensure you are calm, fair and open when discussing problems and ask for co-operation.
Should the situation not improve after speaking with your neighbour or if you do not feel confident about approaching them directly please contact us by email to contact@chorley.gov.uk.
We do not deal with complaints about roadwork noise, you should report issues with roadwork noise to Lancashire County Council
We do not deal with complaints about new road traffic noise, you should contact Highways England on 0300 123 5000.
Examples of things that have been found not to be a noise nuisance:
- a person carrying out domestic DIY work during the day and at weekends over a few weeks
- noise from children playing on a trampoline
- a party that happens only a few times a year
- footsteps from a neighbouring flat that could be heard due to poor sound insulation.
Legally we cannot take action on all types of noise, but we can offer advice on problems arising from things like aircraft or railway noise, and we can take action over car and intruder alarms.
You can contact us if a car alarm has been going off for more than five minutes, or an intruder alarm at a property has been sounding for more than 20 minutes. We have the legal right to turn them off, although we always attempt to find the owner/ occupier first, and would never leave a property or vehicle insecure.
Please be aware that if you report a noise nuisance online or call our emergency number outside office hours that your enquiry will be dealt with the next working day.
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