This page offers advice and information to help landlords understand the rules relating to a tenant's claim for housing benefit.
Please note, even if we are paying a tenant's housing benefit to you, we cannot discuss every aspect of the benefit claim with you. We can only tell you the amount of benefit and when you can expect to receive payments.
As a landlord you can only challenge a decision that directly affects you, for example, not to pay housing benefit to yourself, or a decision to recover overpaid benefit from you.
If you agree to accept housing benefit payments for your tenant, you have certain responsibilities by law. You must tell us in writing about any change in your tenant's circumstances that might affect their housing benefit entitlement, or you may be prosecuted. For example, you must tell us if:
If your tenant's circumstances change please let us know by emailing email@example.com.
Council Tax support and housing benefit are assessed on the individual circumstances of the person making the claim and their family. The amount that they qualify for depends on a number of things, for example:
You should remember that it is your tenant who is entitled to housing benefit, not you. We are only sending their payments to you.
If the amount of benefit your tenant is entitled to changes, the payments we make to you will also change. We will tell you about any changes in your tenant's benefit so that you can collect the difference between your tenant's full rent and any benefit you receive for them.
We will pay the benefit straight into your bank or building society account. We pay housing benefit every 4 weeks, in arrears.
The first payment we send you may not follow this pattern. You will need to register for an online account to be able to check your payments.
We aim to process claims as quickly as possible. However, this might be delayed for a number of reasons such as:
If we do not have all of the information need, we will not be able to process the claim.