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Insurance claims

Information for members of the public

If you have suffered personal injury or damage to your property as a result of actions by the council, you may consider making a claim. For the claim to be successful you will need to prove that the council has been negligent and has not done everything that is reasonable to protect you or your property.

There is no automatic entitlement to compensation when something happens, the alleged incident may not have been the fault of the council.

You have 6 years from the date of the incident to claim for property damage and 3 years for personal injury claims.

If the claim relates to an incident on a footpath or a road, please contact Lancashire County Council which has responsibility for adopted highways within the Borough of Chorley.


Make an insurance claim

If you are a member of the public wanting to make an insurance claim against the council, please complete an Insurance Claim Questionnaire.

Before completing the questionnaire, please ensure you have all the details relating to your incident including photographs and receipts if necessary. The precise location of the incident is essential, please indicate any landmarks where possible such as shops, houses, churches, street signs etc. A marked map or sketch would also be helpful.

Please note when you select Insurance Claim Questionnaire, this will take you to South Ribble Council's website, this is because Insurance is a Shared Service between Chorley and South Ribble Council's.

Insurance Claim Questionnaire

Once we have reviewed the details you have submitted, you will be contacted in due course to advise of the next steps. If you require help and guidance when completing this form, please call 01257 515151 or contact us by email to

Information for solicitors

Solicitors and claimant representatives should submit all personal injury claims (not exceeding £25,000) directly to our insurers via the claims portal.

If you are a solicitor or claimant representative please submit a claims notification form (CNF) directly to our insurer:

Travelers Insurance Company Ltd
Policy No: UCPOP 3993596
Portal ID: C00157


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