Garden waste collection service terms and conditions
Terms and conditions
1. The service
The garden waste collection is a voluntary opt in service (referred to as the service).
It is provided by Chorley Council or its contractor on its behalf (referred to as 'us', 'our', 'we' 'the council').
The garden waste collection Service starts annually from 1 May and expires 30 April the following year. Collections are fortnightly with a minimum of 22 collections per year per bin. There are no collections over the Christmas and New Year period or during adverse weather conditions which make collections difficult and unsafe. The council reserves the right to cancel collections without notice.
A garden waste collection fee is payable annually up front for each bin. The fee is the same for a 240 litre and 140 litre bin. The full annual fee is payable if you join at any time after 1 May. There are no discounts or part year adjustments. Fees may change. It is your responsibility to arrange payment yearly. There is a charge for lost or stolen bins. We may keep your payment details for future garden waste collections.
4. You agree to
Pay the annual fee for the collection of each bin and remember to do this yearly. Your subscription is non-transferable. Place the sticker we send you on the bin as shown. Place only garden waste in the grey bin provided. Present the bin for collection by 7am on your collection day and bring the bin back in after collection. Only grass cuttings, hedge clippings, small tree lopping's, twigs, bark, leaves, straw, hay, flowers, plants, small branches, fallen fruit, and rabbit bedding can be placed in the garden waste bin. Food waste must not be placed in the garden waste bin. The bin lid must be fully closed for collection. No side waste will be collected.
5. We agree to
Provide a 240 litre (in special cases 140 litre) grey garden waste bin free of charge for every collection paid for. We will send you a sticker to display on your bin. We will collect your garden waste as explained under the section headed term. If we miss your bin collection we will do our best to collect it as soon as possible.
Except for cancellations under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, we will not refund or part refund the fee. We will not refund for missed collections.
You have 14 days from the day you pay to change your mind. We will refund what you have paid only if and when you return the bin to us. To cancel you must write to: Chorley Council, Civic Offices, Union Street, Chorley, PR7 1AL or you can email email@example.com.
8. Other conditions
We can only provide a service to domestic properties or 'Schedule 2' premises that are accessible by our collection vehicles. Only bins we provide will be collected. We reserve the right to change collection days and weeks.
We will stop the service if it, or the bin is misused. No refund will be given.
We will not empty a bin unless it has a valid sticker. It must be a Chorley Council supplied bin. Garden waste from other receptacles will not be collected.
Contaminated bins will not be collected. You will need to remove any contamination before collection resumes.
The Service is property based. If you move you cannot take the bin with you. The bin remains the Councils property. We will not be liable for any delay or failure to provide the Service if the delay or failure is outside our control.
9. Your rights
These terms and conditions do not affect your statutory rights.
We will only use your details for this service to contact you by letter, phone, or email to do with garden waste or similar services provided by the council that may interest you. We will only share information with our contractor to collect your garden waste. You may tell us at any time if you do not want to receive marketing communications from us by writing to us with your full name and address. We may use information for analysis in order to improve services and will be anonymised prior to disclosure e.g. under the Freedom of Information Act regarding service take-up volumes.
Please email firstname.lastname@example.org if you wish to comment or if you are not happy with the service and say why.
The Council reserves the right to vary these terms and conditions without notice.